Cloud Fleet Manager

For an optimal experience, we recommend using the latest versions (current and previous major releases) of the browsers listed below.

Important: Using older browser versions can prevent you from accessing Cloud Fleet Manager and some features may not function as expected. Please note that browsers supported on desktop may be different from those supported on mobile. We support the current and previous major releases of the following desktop browsers:

  • Microsoft Edge (current and last major revision)
  • Chrome (current and last major revision)
  • Firefox (current and last major revision)
  • Safari (current and last major revision)

With the exception of Internet Explorer (IE11) in conjunction with the Silverlight-Plugin which is the current requirement for the Charter application.

On mobile devices like smartphones and tablets, we support the current and previous major releases of the following browsers:

  • Safari
  • Chrome
  • Android

Cloud Ship Manager

These are the minimum system specifications required to run the Cloud Ship Manager, but we recommend higher specifications to ensure proper server and client performance. To get the best experience, always keep your device updated with the latest version of ShipClient.

  • Windows XP with Service Pack 3 (x32 or x64)
  • 5 GB of free hard drive space
  • 2 GB RAM
  • .NET Framework 4.0 with specific hotfixes (included in setup dependencies folder)

The required storage is highly dependent on the usage of Cloud Ship Manager itself and file attachment usage. No additional database or other servers are required.

Mobile apps

CFM Go

  • Android version 6.0 or newer
  • iOS version 10.0 or newer

CFM Purchase Companion

  • Android version 6.0 or newer
  • iOS version 10.0 or newer

CFM Inspection Report

  • Android version 4.4 or newer
  • iOS version 10.1 or newer

Inspection Report Windows 10 Version

  • Windows 10.0.10586.0 or newer
  • 2 GB RAM

Troubleshooting

Cloud Fleet Manager

If you are using a current version of a supported browser and a site feature still doesn't work as expected:

  • Determine if your internet browser is current or needs upgrading
  • Try using a different browser (in its latest version) as a temporary workaround

Cloud Ship Manager

If you are using a system that meets our minimum requirements:

  • Determine if your are running the latest ShipClient version
  • Check your firewall settings
  • Check your email settings if applicable
  • Check if your system meets our free local storage specification
  • Check your antivirus program if applicable

Mobile apps

If you have an iPhone, iPad, or iPod touch and you failed to run one of our mobile apps, please try to

If you have an Android device and you failed to run one of our mobile apps, please try to

Still experiencing issues?

If you've tried these solutions but continue experiencing issues, contact us with the following details:

  • An explanation of the issue
  • The browsers and versions you've tried (in case of experiencing troubles within a web application)
  • The system specs you've tried (in case of experiencing troubles within our ShipClient)
  • The mobile device specs you've tried (in case of experiencing troubles within a native mobile application)
  • A screenshot of your issue, if possible
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